Start with their everyday rhythm
Tell us when they usually eat, where they like to rest and how they prefer to be greeted. If a familiar bed or toy helps them settle, ask us what to bring along. A few ordinary details help us get to know the companion you know best.
Keep food notes close
Write down food names, portions and mealtimes in plain language. If you have more than one pet, note each routine separately so we can talk through their individual needs. Include any recent changes you would like us to know about.
Make handovers easy
Share your preferred arrival and collection dates, who will bring your pet and the best way to reach you. We can talk through timing and travel details together. If plans change, let us know so we can help you update the handover notes.
Your next conversation
Tell us about your pet’s routine, share the dates you have in mind and ask us anything about preparing for a stay. We’ll talk through the details together.
A useful checklist
- Their normal feeding and rest routine
- Individual care and handling notes
- Stay dates, arrival and collection contact
