Talk through arrival
Share the date you have in mind and when you expect to travel. We can discuss a suitable arrival time and the things your pet may bring along. If you have questions about the journey to us, add them to your notes.
Name the handover contacts
Tell us who will bring your pet and who may collect them. Share the best way to reach you while you are away, and let us know if someone else may be helping with either handover.
Keep collection plans current
Talk through your preferred collection date and the person responsible for the journey home. If your plans change, let us know so we can update the details with you. Clear, current notes help everyone know what to expect.
Your next conversation
Tell us about your pet’s routine, share the dates you have in mind and ask us anything about preparing for a stay. We’ll talk through the details together.
A useful checklist
- Their normal feeding and rest routine
- Individual care and handling notes
- Stay dates, arrival and collection contact
